1. How can I order the products not listed in this shopping mall?

    -> if you are interested in Korean cosmetic products which is not listed here but would like to order, please send a request email to customer care and they will find goods and let you know the price. There are thousands of cosmetic products in Korea and we have listed popular products in this shopping mall.  

2. Can I order in bulk such as B2B wholesale ?

    -> Yes, you can order in bulk however, you may need to approach customer care for the guidance.

3. How can I amend or cancel my order?

    -> Please contact the customer care immediately via phone call or email. Please be advised if the orders are processed or dispatched, we may not be able to support your request.

4. Where and how can I check my order status?

   -> Once your order is processed, the tracking number will be sent via email to you, alternatively, you can check your order status in your account.

5. How long does it take to receive my shipment from order placement? 

   -> In general, shipment is to be dispatched 48 hours from the order placement and transit time to your door-step is approximately  7-21 days. If we can not dispatch 72 hours from the order placement, we will notify you through the email.

6. What should I do if unclaimed parcel is returned to kbeautyfox?

   -> If the parcel is returned to us due to unclaimed, you will get a refund after deducting the shipping charges since shipping cost is not refundable.   

7. What should I if local customs or FDA requests certain import documents (eg, MSDS, COA, COO) or impose import duties? 

   -> kbeautyfox is not liable for the packages refused or held by local customs for delivery. Please check the local regulation before your order placement.

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